Frequently Asked Questions & Reviews

What if I am not happy with the fit of the binder?

If you have provided an incorrect measurement, transbinders can unfortunately not refund you. However, you can send it back for alterations, but all the couriering costs will need to be covered by you.


If I am large-chested, how effective will the binder be?

Large-chested people have a higher chance of not deriving as much benefit from a binder than those with smaller chest circumferences. In these cases, it is important to not have unrealistic expectations of a binder's ability to flatten a chest.


How do I wash my binder?

Wash by hand in cold water. Do not tumble dry - it will decrease the elasticity of the material.


Can I swim with my binder?

You can, but this is not recommended as the material may wear. 


How long will couriering take?

Couriering usually takes 3 - 5 days, depending on which service is used. 


Do you deliver to anywhere in South Africa?

Yes, but if you live in a remote area, the couriering service may take a few days longer.


How do payments work?

Please email or WhatsApp (see the Contact tab on this website) to place your order, with your specifications. Your binder will be posted to you once payment has been received for the binder and the couriering fee.


Are there cheaper couriering options?

Yes, PEP stores uses PAXI for R60, but this option may take a few days longer.


Will the packaging be discreet?

Yes - the binder will be in a plastic courier bag, and the contents of the parcel will be labelled 'T-shirt'.


For any other queries, please contact transbinders.






Good day, I have received the binders and they fit well! Thank you very much and I wish you a very
happy holiday season and good luck for the new year!

Thank you so much!! I look forward to receiving another one of your incredible binders!!

The undies arrived and look great! You did such a neat job My son will try
them tonight when he is back home. 

It's perfect. Thank you!

I just wanted to let you know that my package arrived today. Everything is absolutely perfect.
Thank you SO much. 

Your binders were good, I do plan on making another order this year as soon as I raise the
funds. I appreciate your work and your dedication to the LGBTQ community

I am more than happy thank you. As soon as more is needed I will
definitely contact you. 

Hello! I loved the binder I ordered from you, and have considered putting an order in for another. 

Hi Thea Thank you - I’ve forwarded this to ..... and he will respond. The binders were for him! Thank you for the help and great service and products.

The binder I received from you not only fit incredibly comfortably on my person, but
was incredibly durable and flattening.

You're binders are amazing. I never thought that I would be able to feel comfortable in my own skin as a non-binary queer black person. Your binders have given me a confidence that I never knew possible. I cannot thank you enough for the service that you provide to many trans/genderqueer bodies.

Yes - we ordered from you. My child is very happy!

I hope you are well. Thank you again for the binder. It fits very comfortably and wearing it brings me such euphoria and really makes dressing up more enjoyable. I have no complaints about the item. The quality is very good and it does its job perfectly.
Thank you for all your work in supporting the LGBTQ community in South Africa.

I was very very happy with the binder and will definitely order again if and when I can in the future.
Thank you for a great product. I will also recommend your product to anyone needing it.

The material and workmanship is fantastic.
It was a bit big, but I've taken it in using the directions supplied.
You’ve done an amazing job and your products are very good.

Thank you for reaching out and good luck with your venture
I'm still extremely happy with my binder. It's been serving me very well over the last while. It's still
extremely comfortable even though Ive put on a bit of weight in the last while. Have a lovely day.

Thank you so much for your email. Your binders are beautiful!
I will be ordering more in the next couple of months because my .... is growing so fast. 
You are amazing and wonderful and we recommend you widely!

I previously ordered a binder, absolutely adore it! And still use it, thanks to your advice I was able to keep using it even while losing weight and the durability is great. I am looking at placing another order for some more binders in future.

Hi! Just received the binder. Thank you so much for what you do. Will definitely recommend to my
friends. Much love!

My feedback is I truly admire what you do. I will certainly be ordering from you when we need a new one. My partner struggles with body dysmorphia pretty much every day and your binder has given them a sense of confidence that I have not seen since before their weight gain. Thank you so much, keep it up, and thank you for being considerate with your prices because not every member of our community can afford highly-priced binders, but most of us still need these products to help us feel like ourselves.

I remember that ordering from your business was a very nice experience as you were extremely helpful by adapting to my situation (since I am not South African I was unable to use your regular payment method through Checkers and it was really nice of you to adjust so that I could still order). The delivery was really fast which is really satisfying as well as impressive knowing that you run a small business and not a big company with big means. I also recall the binder's fabric being very comfortable and I enjoyed the fact that it wasn't too tight so it helped me go through the summer without suffocating!

I only have positive feedback for you, and I keep advertising you on the UP&OUT (queer society at the University of Pretoria) group chat.